Frequently asked questions.

What is the cost of the backflow software for the Water Utility?

There is no cost to the Water Utility for the VEPO CrossConnex software.

What does a Water Utility need to get started with the software?

The Water Utility simply needs to provide VEPO CrossConnex with an Excel or CSV file of all backflow device information. VEPO CrossConnex will work with the Water Utility to draft a notification letter to all device owners, sent once all backflow data is onboarded.

How are device owners and backflow testers notified?

Device owners receive a letter from the Water Utility explaining the adoption of the software. That letter contains a unique identification number the customer provides to the tester so tests and results can be submitted.

Backflow testers are notified by the Water Utility with instructions for downloading the mobile app.

Is there any cost to the backflow tester to download the mobile app?

It is free for the backflow tester to download the mobile app — available on the App Store and Google Play.

What is the fee to submit a backflow test through VEPO CrossConnex?

There is a $15 submission fee paid by the device owner to the backflow tester. When the tester downloads the mobile app and sets up a profile, they provide a credit card. After submitting test results, the card is charged the $15 submission fee.

How is each backflow device managed?

When the backflow device database is uploaded, a unique VEPO CrossConnex (VCC) number is generated for each device. All test data is accessible and tracked using that number.

How does the email notification work?

When a backflow tester uses the mobile app, they capture the customer's email and cell number. The following year, VEPO CrossConnex automatically generates notifications 30 days, 15 days, and the day of test expiration to the customer. A renewal notification is also sent to the previous year's tester.

How does the Water Utility view the test data?

The Water Utility has secure access to the cloud-based software. Dashboards, customized reports, and per-device history are all available. Data for each device is also populated and stored digitally on the required state/county/regional form in PDF format.

Who owns the data stored in VEPO CrossConnex?

The Water Utility owns the data managed in the cloud-based software.

How does the Water Utility export data?

All data can be viewed by the Water Utility and exported to an Excel spreadsheet. Data can also be stored on local servers or uploaded to any other software the utility uses.

Does a test have to be submitted if the device fails?

If a device fails the first test and repairs are not made immediately, yes — the test should be submitted as a failed test and the submission fee applies. After repairs and a second test, a second submission fee applies.

If the device fails and repairs are made immediately on-site, the data for the second test can be added to the same submission and only one fee applies.

Can the backflow tester enter test data on a computer?

Yes — testers can use their secure login at www.vepocc.com to enter test data.

How many years of historical test data are stored?

Tests are stored for 10 years.

What if the Water Utility currently has no backflow program?

VEPO CrossConnex will work with Water Utilities to provide the beginning steps to implementing a proper backflow program. Download our 8-step guide to get started.

How does the backflow tester contact support?

Call VEPO CrossConnex at 877-860-VEPO (8376) or email info@veposolutions.com.